MoneyMassMarketing · WordPress support
WordPress Help & Website Fixes
Practical WordPress help for website owners and small businesses. Get help with WordPress errors, hosting, email, DNS, Cloudflare, SSL, backups and the website problems that are getting in your way.
You do not need to know the technical cause. Explain what is happening and what you need your website to do, and we can work out the next step.
Tell Me What's WrongSomething stopped working?
A broken page, missing enquiry email or browser warning can have several causes. Start with the symptoms you can see — a clear description is more useful than guessing which plugin to install.
Common WordPress Problems
A website problem might begin with a broken page or a plugin conflict, but the cause can also sit with hosting, email delivery, DNS or SSL. Help is available across the connected services your website relies on.
01
WordPress Fixes
Help with broken pages, error messages, plugin conflicts and problems following an update. WordPress website fixes start with checking what changed and where the fault occurs.
02
Email & SMTP
Investigate missing form notifications, sending errors and SMTP problems so your website can connect to the intended email service.
03
DNS & Cloudflare
Help with DNS problems, domain records and Cloudflare configuration when your website or email is not reaching the right place.
04
SSL & HTTPS
Investigate certificate warnings, redirect loops and pages loading insecure content after a move or configuration change.
05
Website Migration
Help moving WordPress between hosts or servers, with attention to site files, the database, domain settings and checks after the move.
06
Backup & Recovery
Review WordPress backup options, restore an available backup and investigate what can be recovered when a site is damaged or unavailable.
07
WordPress Security
Practical checks for updates, access controls and security settings, including conflicts caused by protection plugins.
08
WordPress Won't Load / White Screen
Help with blank pages, critical errors, failed updates, redirect problems or a WordPress website that simply won't open. The cause may be WordPress itself, a plugin or theme, PHP, or the hosting environment.
09
Hosting & Server Problems
Sometimes WordPress isn't the real problem. PHP settings, memory or resource limits, database issues, permissions and server configuration can all stop a website working correctly.
A careful approach
Practical Technical Help
The aim is to find the cause of the problem and make changes that address it. Installing more plugins or changing settings at random can make a fault harder to trace.
Your existing website deserves care. Before significant work, the available backups and recovery options should be checked, with a fresh backup taken where appropriate. Changes can then be tested against the original problem.
Understand. Check. Resolve.
First, establish what has gone wrong and what changed recently. Then check the relevant website, hosting or domain settings, explain the proposed work and test the result.
When messages go missing
Email, SMTP & DNS Help
If WordPress emails are not arriving or messages are going to spam, the fault may involve the website, its sending service or your domain records. SMTP is the connection your website uses to send through an email provider.
Help can include SMTP configuration, checking sending errors, DNS records and mail-related DNS troubleshooting. This includes SPF, DKIM and DMARC, as well as Cloudflare DNS and the records that direct mail to your provider.
Correct configuration can address delivery problems, but inbox placement also depends on the receiving provider, sender reputation and message content. It cannot be guaranteed.
Ask About an Email ProblemWhat do SPF, DKIM and DMARC do?
These DNS records help receiving email services check who is allowed to send mail for your domain, verify messages and decide how to handle failed checks. They need to match the services you actually use.
Moving or restoring your site
WordPress Migration, Backup & Recovery
A website migration involves more than copying files. The database, domain settings, SSL certificate and hosting configuration all need to work together on the new host or server.
Get help planning a move, checking a WordPress backup, restoring an available copy or investigating problems after a migration. Useful checks include pages, images, links, forms and website email.
Recovery options depend on the backups and site data available. That needs to be assessed before deciding what can be restored.
Keep the important details together
For a move or recovery, it helps to know the current host, the intended destination, where backups are stored and which parts of the site must keep working. These details help identify the work involved.
Protection that fits your website
Security & SSL
SSL problems can produce browser warnings, repeated redirects or mixed-content messages when a secure page loads an insecure resource. Help can include checking the certificate, HTTPS settings and the relationship between your host and Cloudflare.
WordPress security support can cover basic hardening, updates, account access, backup arrangements and plugin or security conflicts. The aim is sensible protection that works with the website. No website can be made completely secure.
Sensible protection, without the guesswork
Security settings need to suit the site. A blocked login, failed form or broken feature may be a plugin conflict or an overly restrictive rule, rather than a reason to disable every protection.
A clear scope before the work
Small Job or Bigger Problem?
Some problems may be diagnosed and fixed relatively quickly once the cause is clear. Others need a closer look before the amount of work can be estimated.
Website migrations, recovery work and complex faults may require further investigation and an individual quote. Describe the problem first so the next step, scope and cost can be discussed before proceeding.
Discuss the Work NeededStart with what you can see
Tell Me About Your Website Problem
Tell MoneyMassMarketing what has gone wrong and what you would like help with.
Tell Me What's WrongWhat to include
Your website address
The page or domain affected.
What has gone wrong
What happens, and what you expected to happen.
When it started
Include any recent updates, moves or settings changes.
Any error message
Copy the wording you can see.
What you have already tried
This helps avoid repeating the same steps.
Send Me Your Website Problem
Give me a few details so I can assess what may be involved. You do not need to know the technical cause — explain what the problem may be or, what you need?